Terms and Conditions - ournexttrip.com.mx

These terms regulate the relationship between START WORKS MARKETING S.A. DE C.V. "Our Next Trip" and anyone who uses the site ournexttrip.com.mx, consult our services or book an experience. They are organized as a glossary: each entry defines a term that appears in the relationship between the traveller and Our Next Trip, and within that definition live the conditions they apply. The use of the site involves the acceptance of all of the above, in accordance with articles 1792 and 1803 of the Federal Civil Code.

Identification. START WORKS MARKETING S.A. DE C.V., RFC: SWM230217SE3, address: AVENIDA TAMAULIPAS 150, PISO 18 INT 1801, COLONIA HIPODROMO, COLONIA HIPODROMO, DELEGATION CUAUHTEMOC, C.P. 06100 CITY OF MEXICO mail: contacto@ournextrip.com.mx, site: ournexttrip.com.mx. You can contact us through the site form.
Experience. Any tourist service offered by Our Next Trip, either an activity of the catalogue published on the site or a custom-designed itinerary. It includes, in an enunciative way: gastronomic, cultural and adventure tours, transfers, reservations in restaurants, welfare activities, access to VIP priority sites and combinations of the above. Each experience of the catalogue describes its inclusion, exclusions and particular conditions on its product page.
Custom quotation. Proposal for a itinerary drawn up by the tailor-made concierge of the traveller, based on the information it provided on its dates, interests, number of persons and budget. The contribution does not create any payment obligation until the traveller expressly approves it. The payment of a personalized quote is processed through the Personalized Experience section on the site, entering the folio or package name agreed with the concierge.
Concierge. The person assigned by Our Next Trip to design, coordinate and accompany the traveller's experience. The concierge is the point of direct contact during the trip, available by chat or call to attend to changes, doubts or unforeseen situations in real time. Its role is as an active intermediary between the traveller and the suppliers, not as a direct performer of the services in destination.
Use allowed. The ournexttrip.com.mx site is available exclusively to persons with legal capacity to hire them for legal purposes related to the consultation and recruitment of tourist experiences. It is prohibited to use the site for illegal or fraudulent activities; to copy, reproduce or distribute the content, images, texts or design of the site without written authorization of START WORKS MARKETING S.A. DE C.V.; to unauthorised use the brand Our Next Trip, its logo or any intellectual property element; and to enter malicious code or to try to access the site's systems or databases without authorization.
Use of the site. Access to ournexttrip.com.mx and the sending of the contact form involve acceptance of these terms and the Privacy Policy of Our Next Trip. The site is available for persons with legal capacity to hire. Our Next Trip reserves the right to reject any application without the need to express cause. Disputes arising from the use of the site or services are subject to the jurisdiction of the competent courts of Mexico City, renouncing any other jurisdiction.
Prices. All prices published in ournexttrip.com.mx are shown in national currency, Mexican pesos (MXN), and include the Value Added Tax (VAT) unless expressly indicated otherwise in a specific quote or product. The prices may vary by season, availability and policy of the suppliers; however, once the traveller completes the payment and receives its confirmation, Our Next Trip will respect the agreed price, except in cases of obvious catch errors (e.g., notoriously disproportionate or inconsistent amounts), in which case the traveller will be informed and offered the option to keep the experience at the right price or to cancel with full refund.
Payment methods. Our Next Trip accepts payments by credit and debit cards issued by authorised financial institutions, as well as other electronic means indicated in ournexttrip.com.mx (e.g. certified payment walkways or other forms of digital payment). The availability of payment methods may vary according to the country of issue of the card, the bank or the conditions of the gateway. When making payment, the traveller declares to be the holder of the means of payment used or to be authorized to use it.
VAT. All the prices published in the ournexttrip.com.mx catalogue include the Value Added Tax at 16%, in accordance with the VAT Act in force. The prices of personalized contributions shall include VAT and shall be specified in the proposal sent by the concierge. START WORKS MARKETING S.A. DE C.V. will issue the digital tax voucher for each operation.
I pay. The site processes payments through an encrypted gateway. Our Next Trip does not store or have access to complete bank card data; such handling occurs entirely within the certified processor environment. Confirmation of payment activates the management of the reservation. The non-compliance with an agreed payment in a personalized quote makes no effect on the booking commitments made by Our Next Trip with suppliers.
Minimum length. Our Next Trip requests that reservations be made at least 34 calendar days in advance of the date of the start of the experience. This period is necessary to ensure availability with suppliers. Applications with less time are met subject to what is possible at that time, and Our Next Trip will be explicit about what can and cannot guarantee within that reduced time.
Special preferences. Information that the traveller can share when contacting or hiring: food allergies, accessibility requirements, dietary restrictions, levels of physical activity or other conditions relevant to the design of the experience. Our Next Trip uses this information to make specific decisions with suppliers. The accuracy of this information is the responsibility of the traveller; Our Next Trip cannot guarantee adaptations based on incomplete or unreported data.
Confirmation. Upon completing the payment of a catalog experience or a personalized quote, Our Next Trip will send an electronic confirmation to the registered mail with the details of the operation: name of the experience, date, amount paid and booking folio. This confirmation is the proof of the transaction and is necessary for any subsequent management.
Revocation. Under article 56 of the Federal Consumer Protection Act, in purchases made through electronic means the consumer has the right to revoke his consent within five working days of the date of the transaction, provided that the experience has not been executed or started. In order to exercise this right, the customer must give written notice to contacto@ournextrip.com.mx within the specified time limit.
Suspension. Our Next Trip se reserva el derecho de suspender o cancelar el acceso al sitio y cualquier reserva en curso cuando se detecte: uso fraudulento del sitio o de métodos de pago; incumplimiento de estos términos; uso del servicio con fines ilegales o que causen daño a terceros; o cualquier conducta que Our Next Trip considere incompatible con la naturaleza del servicio. En estos casos no procede reembolso si el incumplimiento es atribuible al cliente.
Cancelación. El acto de dejar sin efecto una reserva confirmada. Las condiciones económicas que aplican según el momento en que ocurra la cancelación están descritas de forma completa en la Política de Reembolsos de Our Next Trip, que forma parte integral de estos términos.
Proveedor. Tercero independiente que ejecuta directamente los servicios que componen una experiencia: restaurantes, operadores de tours, empresas de transporte, guías, recintos culturales u otros. Our Next Trip actúa como coordinador y concierge, no como ejecutor directo. Selecciona a sus proveedores con criterio, pero no controla factores externos como decisiones operativas de terceros, capacidad, horarios o condiciones en destino. Ante cambios por parte de un proveedor, Our Next Trip notificará al viajero y buscará una alternativa equivalente.
Responsabilidad de Our Next Trip. Our Next Trip actúa como diseñador, coordinador y concierge de experiencias, y en muchos casos como intermediario entre el viajero y los proveedores que ejecutan directamente los servicios en destino. La responsabilidad por la operación material del servicio (horarios, ejecución del tour, condiciones del establecimiento, entre otros) corresponde al proveedor, conforme a sus propias políticas. En la medida permitida por la legislación aplicable, Our Next Trip no será responsable por daños indirectos, lucro cesante o pérdida de oportunidades derivados del uso del sitio o de los servicios contratados. En caso de que se determine una responsabilidad directa de Our Next Trip frente al viajero, ésta se limitará, como máximo, al monto efectivamente pagado por la experiencia específica de que se trate, sin perjuicio de los derechos irrenunciables que la Ley Federal de Protección al Consumidor otorga al consumidor.
Propiedad intelectual. El contenido del sitio ournexttrip.com.mx, incluyendo textos, imágenes, diseño, logotipos, nombre comercial Our Next Trip y software, es propiedad de START WORKS MARKETING S.A. DE C.V. o de sus licenciantes y está protegido por las leyes mexicanas de propiedad intelectual. Ningún elemento puede ser reproducido, distribuido o utilizado sin autorización expresa y por escrito de START WORKS MARKETING S.A. DE C.V.
Fuerza mayor. Eventos fuera del control de Our Next Trip que impidan la realización de una experiencia: condiciones climáticas extremas, cierre de sitios por autoridad competente, situaciones de seguridad en el destino u otros eventos imprevisibles e irresistibles. En estos casos Our Next Trip ofrecerá en primera instancia la reprogramación. Si no es posible o el viajero no la acepta, se tramitará el reembolso del monto pagado menos los costos irrecuperables ya comprometidos con proveedores, con detalle por escrito.
Disposiciones finales. Estos términos y condiciones constituyen el acuerdo íntegro entre START WORKS MARKETING S.A. DE C.V. “Our Next Trip” y el viajero en relación con el uso de ournexttrip.com.mx y la contratación de experiencias a través del sitio, sustituyendo cualquier entendimiento o acuerdo previo, verbal o escrito, sobre las mismas materias. Si alguna de las disposiciones aquí contenidas es declarada nula, inválida o inaplicable por una autoridad competente, dicha determinación no afectará la validez de las demás, que permanecerán en pleno vigor. El hecho de que Our Next Trip no ejerza un derecho o no exija el cumplimiento de una obligación en un caso concreto no deberá interpretarse como renuncia a tal derecho u obligación en el futuro.